What would you do if you had134 rooms occupied with Out of Towners & the power went out?

I can honestly say the place I would want to be when a "confluence of catastrophe's occur" quoting one guest, is at the "Hallmark Inn". I have never been more impressed by the staff in the way they handled the seemingly never ending issues that arose the weekend of May 15th. It all began with a power outage that took over the central part of Downtown Davis for more than 2 hours on a busy Friday evening. I was traveling home across the Yolo causeway towards Sacramento when the call came...the hotel lost power. With a simple directive to find out for how long I headed back. Upon my arrival I found that our Maintenance dept along with the Front Desk team had put into action our emergency plan including providing complimentary Fiji water, glow sticks, and portable lights while proceeding with general guest needs without showing any sign of distress. Surprisingly I received numerous compliments... not complaints as you would expect... primarily on how the staff maintained a constant calm & controlled display of professionalism throughout the crisis. If a power outage has to occur there is no better time than during our Complimentary Managers Cocktail Reception. As my Front Desk manager put it..."we may not have lights or air conditioning but we still have cold beer flowing". I won't bore you with additional details but I must confess it was definitely a challenging weekend that reaffirmed the commitment to guest service is the mission of our team.  

Sincerely,

Marisa Schaffer

General Manager